Continuous Quality Improvement (CQI)
An effective Continuous Quality Improvement (CQI) process provides ongoing assessment of the organization’s operations. The CQI process builds upon Quality Assurance models by focusing on the broader organizational and systems changes that lead to successful transformation. The transformation of an organization’s approach to employment supports and the development of new business models and practices is dependent upon a CQI process that supports strategic planning and measures the transformation of services to integrated, community-based employment opportunities.
- Development of Quality Insurance/Quality Improvement Program and Process
This document provides a comprehensive description of the steps an organization should implement in the development of an effective CQI program and process.