Continuous Quality Improvement (CQI) 

An effective Continuous Quality Improvement (CQI) process provides ongoing assessment of the organization’s operations. The CQI process builds upon Quality Assurance models by focusing on the broader organizational and systems changes that lead to successful transformation. The transformation of an organization’s approach to employment supports and the development of new business models and practices is dependent upon a CQI process that supports strategic planning and measures the transformation of services to integrated, community-based employment opportunities.

Webinars

• ​Continuous Quality Improvement: What’s In It For You? 
  ​​This presentation by CCSI’s Center for Collaboration in Community Health focuses on the foundational elements of Continuous Quality Improvement (CQI) processes and practices. Examples of effective CQI practices are included and the importance of weaving CQI into daily agency practice is emphasized.

• ​Person-Centered Planning and Shared Decision Making ​
  Person-Centered Planning and Shared Decision Making are essential tools in an agency's journey of cultural change. Ability Beyond staff discuss how they successfully transformed employment supports by supporting individuals to make informed choices around personal career goals, manage concerns and fears around change, and implement concrete ways to maintain existing friendships while welcoming new relationships.
  

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Additional Resources

• Development of Quality Insurance/Quality Improvement Program and Process
  ​This document provides a comprehensive description of the steps an organization should implement in the development of an effective CQI program and process.
  

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